FAQs

WHEN WILL MY ORDER SHIP?

All orders of in stock items will ship in 2-5 business days (Monday through Friday) from Chico, CA. Please allow for extended order processing times during COVID-19 as our small team works hard to get orders out quickly. 

DO YOU SHIP INTERNATIONALLY?

Yes, we do! Just enter your country and shipping information at checkout. Please note that we are not responsible for any additional customs charges that you may incur based on your country's import and sales tax lawsThe same goes for brokerage service fees by the courier chosen at checkout.

 

During COVID-19 some countries have shipping restrictions in place not allowing shipments.

WHEN WILL MY ORDER ARRIVE?

Domestic orders within the continental United States may take 1-2 weeks to arrive. International orders & orders outside the continental United States may take 2-8 weeks to arrive but could take longer depending on your country. You will be provided with a tracking number via email once your order has shipped out.

WHAT DO ALL OF THE DIFFERENT SHIPPING OPTIONS MEAN?

We ship all of our orders from Chico, CA. All shipped orders include a tracking number which you will receive by email with a link to track your parcel once your order has shipped. Domestic orders can be shipped by the following:
  • USPS First Class Mail - 2-10 business days
  • USPS Priority Mail - 2-5 business days
  • Express: (USPS Priority Mail Express, UPS 2nd Day Air, UPS Next Day Air). 

    MY TRACKING SHOWS MY PACKAGE AS DELIVERED BUT IT HASN'T ARRIVED, MY PACKAGE WAS LOST IN THE MAIL, OR I BELIEVE MY PACKAGE WAS STOLEN.

    American Happy is not responsible for orders missing or stolen after being marked as delivered. Sometimes couriers mark packages as delivered before they reach your doorstep. If you still haven't received your package within 24 hours of your package being marked as delivered, we’d encourage you to reach out to the couriers you choose to ship with and file a missing package report.If there’s an issue with your package in transit (either you believe it’s delayed or lost), we’re more than happy to follow up with the couriers to provide an update.
    If your order was damaged, either upon arrival or during transit, please email happy@american-happy.com with pictures of the damage.